Privacybeleid

1. Introduction

Welcome to Clofy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how Clofy handles your personal data when you visit and use our website www.clofy.be.

Clofy is an online marketplace platform that connects consumers with local boutiques. We act as an intermediary and redirect you to the webshops of connected boutiques.

2. Who is responsible for your data?

Data controller for the Clofy platform:

Clofy
Ommegangstraat 65
9681 Maarkedal, Belgium
Email: celien@clofy.be

Important note: When you click through to a boutique and make a purchase there, you will be redirected to that specific boutique's webshop. From that point on, the respective boutique is the data controller for your personal data. We recommend consulting each boutique's privacy policy before placing an order.

3. What data do we collect?

Clofy collects minimal data to provide our services:

3.1 Automatically collected data

• Technical data: IP address, browser type, device type, operating system
• Usage data: Pages viewed, click behavior, boutiques visited
• Cookies: See our cookie policy below for more information

3.2 Data you provide

• Contact details: Name and email address when you contact us
• Shopping cart: Products you add to your cart (stored locally in your browser)

3.3 Data we DO NOT collect

• Payment information (payments are processed directly by boutiques)
• Shipping addresses (these are only shared with the relevant boutique)
• Order history (this is managed by each individual boutique)

4. How do we use your data?

We use your personal data for the following purposes:

• Platform functionality: To show you products from local boutiques
• Referral: To redirect you to the correct boutique when you want to buy something
• Communication: To respond to your questions and requests
• Service improvement: To improve our website and user experience
• Technical management: To resolve technical issues and ensure security

5. Legal basis for processing (GDPR)

We process your personal data based on:

• Legitimate interest (art. 6(1)(f) GDPR): For providing our platform services and improving user experience
• Consent (art. 6(1)(a) GDPR): For placing non-essential cookies
• Legal obligation (art. 6(1)(c) GDPR): For complying with tax and accounting obligations

6. Who do we share your data with?

Clofy only shares your data in the following cases:

• Connected boutiques: When you click through to a boutique to make a purchase, you are redirected to their own webshop. From that point on, they are responsible for your data.
• Technical service providers: We use external service providers for hosting (Render.com for API, Vercel for website) who may have access to technical data.
• Legal obligations: When we are legally required to provide information to authorities.

We never sell your data to third parties.

7. International data transfers

Our hosting providers (Render.com and Vercel) may use servers outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses (SCCs)
• Adequacy decision by the European Commission
• Privacy Shield certification (if applicable)

8. How long do we retain your data?

• Technical logs: Maximum 90 days
• Contact emails: Maximum 2 years after last contact
• Cookies: See our cookie policy below
• Shopping cart: Stored locally in your browser and deleted when you clear cache

9. Your rights under GDPR

As an EU citizen, you have the following rights regarding your personal data:

• Right of access (art. 15 GDPR): You can request an overview of the data we process about you
• Right to rectification (art. 16 GDPR): You can have incorrect data corrected
• Right to erasure (art. 17 GDPR): You can request deletion of your data
• Right to restriction (art. 18 GDPR): You can request restriction of processing
• Right to data portability (art. 20 GDPR): You can request your data in a structured format
• Right to object (art. 21 GDPR): You can object to processing based on legitimate interest
• Right to withdraw consent: You can withdraw consent for cookies at any time

To exercise any of these rights, you can contact us at celien@clofy.be. We will respond to your request within 1 month.

You also have the right to file a complaint with the Belgian Data Protection Authority:www.gegevensbeschermingsautoriteit.be

10. Cookies

Clofy uses cookies to improve the functionality of our website. We use:

10.1 Essential cookies

These cookies are necessary for the website to function:

• Shopping cart: To remember your selected products
• Session cookies: To keep you logged in (if applicable)

10.2 Analytical cookies

These cookies help us understand how visitors use our website (if you give consent):

• Number of visitors
• Most popular pages and products
• Average session duration

10.3 Your choices

You can block or delete cookies via your browser settings. Please note that blocking essential cookies may limit website functionality (e.g., shopping cart won't work).

11. Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures:

• HTTPS/SSL encryption for all communication
• Secure hosting with reputable providers
• Regular security updates
• Limited access to personal data (need-to-know basis)

12. Children

Our services are not directed at children under 16 years of age. We do not knowingly collect data from children under 16. If you suspect we have inadvertently collected data from a child, please contact us at celien@clofy.be.

13. Links to other websites

Our website contains links to the webshops of our connected boutiques. We are not responsible for the privacy practices of these external websites. We recommend reading the privacy policy of each website you visit.

14. Changes to this privacy policy

We may update this privacy policy from time to time. The latest version is always available on this page. We will clearly communicate significant changes on our website.

15. Contact

For questions about this privacy policy or how we handle your personal data, you can contact us:

Email: celien@clofy.be
Website: www.clofy.be/contact